Shipping policy

Shipping Policy

At Gymwolf, every order is prepared with care and made specifically for you. Please review the information below regarding processing, shipping, tracking, and delivery.

Order Processing & Production

As our products are made on demand, orders require production time before they can be shipped.

Production typically takes 3–7 business days. During periods of high demand, holidays, or other exceptional circumstances, production may take slightly longer.

Please note that production time and shipping time are separate. Estimated delivery times begin once your order has completed production and has been handed over to the shipping carrier.

Shipping & Delivery

Gymwolf ships internationally to most countries and regions.

Estimated shipping times depend on your destination, selected shipping method, product availability, and fulfillment location.

Typical international shipping estimates after production are approximately:

Express shipping: around 5–7 business days
Faster/Special shipping lines: around 7–15 business days
Standard international shipping: up to approximately 25–30 business days

These delivery times are estimates and are not guaranteed. Customs processing, local holidays, weather conditions, carrier disruptions, peak seasons, or other circumstances outside of our control may result in additional delays.

Shipping Costs

Shipping costs vary depending on the destination, package weight, number of products in your order, and available shipping method.

The applicable shipping cost will be displayed during checkout before you complete your order.

Order Tracking

Once your order has completed production and has been shipped, tracking information will be provided when available.

Please allow some time for the tracking information to become active after the package has been handed over to the carrier.

Shipping Address & Contact Information

Customers are responsible for providing a complete and accurate shipping address, full name, postal/ZIP code, email address, and valid phone number when placing an order.

Please carefully review your information before completing your purchase.

Gymwolf cannot be held responsible for failed deliveries, lost packages, additional shipping costs, or delays caused by incorrect or incomplete information provided by the customer, including an incorrect address or phone number.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has entered production or the shipping process, we cannot guarantee that the information can be changed.

Customs & Import Charges

For most destinations, shipping is designed to include applicable transportation and import-related costs. However, depending on the destination and local regulations, additional customs duties, taxes, or handling charges may occasionally be required.

Any charges imposed directly by local customs authorities or other government agencies are outside of Gymwolf's control.

Delayed Orders

Delivery estimates are provided as guidance and cannot be guaranteed.

International orders may occasionally experience delays due to customs clearance, weather conditions, flight delays, local postal services, carrier disruptions, holidays, peak shopping periods, or other circumstances outside of our control.

A shipping delay alone does not automatically qualify an order for a refund.

Lost or Damaged Packages

If your tracking information indicates an unusual delivery issue, or you believe your package has been lost in transit, please contact us so that the case can be reviewed with the shipping provider.

If your product arrives damaged or with a verified manufacturing defect, please follow the instructions provided in our Return & Refund Policy.